FAQ Page

The vending machine needs the following maintenance practices to ensure optimal performance:

• Regular cleaning by removing old stock, wiping the parts and adding in fresh stock
• Removing debris and dust accumulated on the coils or trays by use of compressed air
• Testing and calibration of payment systems
• Lubricating the moving parts
• Repairing any malfunctioning parts promptly
• Checking the vending machine's temperature and keeping it at an optimal level to keep your food fresh and avoid jamming issues
• Periodic inspections for signs of wear and tear and get professional vending machine repairs as needed

To fix a jammed machine well, our vending machine technicians will assess the extent of the jam, examining internal mechanisms and identifying the root cause. They then open the vending machine's delivery area and remove the obstructing item. Then, they will adjust or repair the malfunctioning part that is causing the jam. Then they will try and test the machine again to ensure it functions properly before returning it for service.

A vending machine is essential for businesses that operate with them. Therefore, knowing how they work is essential to solving all the potential problems that these machines might pose to you. Now, most vending machines function in the same manner. They are usually stocked with products in rows, separated coils with a product code beneath each code. Customers buying an item from the vending machine will insert payment, then enter the code of the item they want to purchase, and the payment will be processed. After this, an electric coil activates the coil in each row to push the item so that it drops to the bottom, where the customers can collect it.

Most vending machines will last for 12 to 24 years if proper care is taken towards them. This is the typical longevity period for newer machines, but older or refurbished models have a lower lifespan. Now, to get a vending machine to last you longer than 12 years, you must maintain it frequently and properly. Schedule servicing for it promptly to prevent breakdowns and ensure that the machine continues to bring you profits.

If you have a vending machine, you, of course, want it to perform well at all times. Therefore, getting vending machine service from time to time is essential. Ideally, aim for bi-monthly and quarterly checks from a vending machine technician. Also, ensure you perform regular monitoring on the machine to minimise downtime and maximise profits.

In some cases, the vending machine might fail to accept coins due to various reasons. This includes worn-out or dirty parts, low change, and outdated mechanisms. First, you can try using another coin to see if it accepts it this time. If not, then you will need to rebuild the coin mechanism in your vending machine. Also, check the coin mechanism to see how much change you have available so that you can refill the mechanism. In case the vending machine refuses to accept coins due to dust, dirt or grease, then take the mechanism out, clean the elements and try again. Also, the coins are being rejected because the machine cannot register newer coins as legitimate payments. In this case, you will need to update the coin mechanism to accept new coins and replace old and worn pieces. Feel free to contact our vending machine service technicians to update and repair your vending machine and troubleshoot all such problems - we serve the Sydney metro area, Newcastle and Central Coast regions.

A vending machine running out of stock can be disheartening for your customers and visitors. The only way to fix this is by refilling it promptly to avoid loss of revenue. Additionally, make sure you monitor stock levels regularly to ensure that in case of any anticipated shortages, they are refilled before running out. Contact Us to know more

Vending machines require regular cleaning, restocking and monitoring of stock levels. Also, it needs regular inspections and prompt addressing of technical issues. These maintenance practices will help minimise downtime and ensure optimal revenue generation therefore leading to customer satisfaction.

If your snacks are stuck in the vending machine, you can do the following to retrieve them:

• Ensure the vending machine stays away from the wall and also ensure there is space between it and other items so that it gets proper ventilation.
• Make sure the coils are clear and the snacks and drinks are appropriately arranged inside.
• Unplug the machine for 3 to 5 minutes to reset it. This ensures that it gets the necessary energy it needs to function well so that the items do not get stuck.
• To remove the stuck item, push the flap on the pick-up slot, hold it then release it to allow it to return to the original position.
• Alternatively, seek the services of our reputable vending technicians to help deal with this menace and prevent items from getting stuck in future.

Does your vending machine fail to dispense products after payment is inserted and accepted? This may make customers try and shake it to get the items they paid for. Now, there are various reasons why your vending machine will not dispense, including:

• Poor ventilation on the machine leads to overheating, hence the frequent jamming issues.
• Poor placing of the products between the coils; therefore they get stuck when dispensing.
• Lack of enough energy on the machine, hence malfunctioning